Divine Beauty Newcastle
Well-Known Member
This may be long winded...
A friend of my aunt picked up one of my business cards in the place my aunt works. Instead of calling me, the woman passed on a message to my aunt, which then went to my grandad, then my dad to me, saying she wanted a treatment but would only have it if she could have it done at my house. I sent a message back the other way saying that wasnt possible, I'm a mobile therapist, not a home salon, and even if I wanted to, my home environment is not suitable (dysfunctional family situation). Several weeks later I got another message passed on to me with her name and phone number, saying she wanted gel nails and nail art and fine, it could be done at her house. At first I thought, she wants a treatment and I'm the one who has to call her to arrange it??? But at the end of the day she was a new client so I called. Several times. Each time the mobile wasnt even switched on it kept going straight throught to the voicemail service. I eventually left a message with my number asking her to call me back if she was still interested.
Several days went by and I didnt hear anything until a message was passed on to me yet again through my family saying the woman had actually went into my aunts work to say that I hadnt got in touch with her! So I phoned again - phone switched off again. I left another message and called back again the next morning. Same thing. So I got in touch with my aunt saying actually, yes I had tried to get in touch many times - costing me quite a bit off credit on my phone - and the phone was never even on. According to my aunt this woman is notorious for never having her phone charged up, never having credit, and never listening to her voicemail messages, however she was expecting me to turn up at her house at 7pm the following week. Quite annoyed at this point I say I need to speak to her, all she has to do is pick up a phone and ring a number and it could all be sorted in minutes, I obviously need her address, and I wanted to know exactly what it is she wants. The woman still doesnt get in touch, but I get her address passed on to me.
I turned up at the address on Tuesday night half expecting nobody to be home, but she was. She confirmed she wanted gel extensions but seemed disappointed that I dont do gel nail art, and she seemed baffled at the idea of anybody using nail polishes and paints to do nail art. She looked at me like I was an idiot. The girl in the salon she used to go to ALWAYS did gel nail art... I began to feel a bit flustered but kept myself calm by telling myself that if she had bothered to contact me or at least turned on her mobile she would have had all the information she needed before I arrived it isnt my fault I cant provide what she expected. During the treatment she mentioned she would be doing carrying and handling at work the next day and how she had joked with a friend about how it would be a shame if the nails came off. I admit I felt a bit irked that she was having the nails done the night before lugging things about at work - they were quite long tips too. I finished the nails, she tipped me cos she said they were so lovely.
Next day I get a message passed on to me saying she was really pleased with the nails.
Day after another message (still via aunt to grandad to dad to me :s) to say four of the nails have 'dropped' off. My dad was obviously getting as fed up with all these back and forward messages as I was and got in touch with my aunt to basically say ENOUGH of this, tell this woman to get in touch with Louise (thats me) directly or this will go on forever. Another message passed on to me saying yes, this lady will be ringing the next day..... and that she had now removed ALL of the remaining nails herself. I don't know whether she pulled them off or had them properly removed or what.
I still have not heard a thing from her. Obviously I dont want to be getting on bad terms with clients especially since its very early days, and also shes a friend of my aunt. On the other hand these nails have come off on wednesday or thursday and she still hasnt contacted me about it... I'm on the verge of trying to call her but keep thinking I've already wasted a lot of credit trying to call her and she isnt goin to listen to any messages I leave even on the offchance her phone is switched on.... should I be calling her?
Should I be expected to now do a full free set since she took all the remaining nails off? What sort of time limit should I have for clients to get in touch about having nails replaced? If she rang say sometime next week asking for replacement nails or for money back, should I do what she wants or put my foot down? I've put the money aside just incase.
The whole thing has been dragged out over weeks and made so awkward - am I being irritated too easily?
A friend of my aunt picked up one of my business cards in the place my aunt works. Instead of calling me, the woman passed on a message to my aunt, which then went to my grandad, then my dad to me, saying she wanted a treatment but would only have it if she could have it done at my house. I sent a message back the other way saying that wasnt possible, I'm a mobile therapist, not a home salon, and even if I wanted to, my home environment is not suitable (dysfunctional family situation). Several weeks later I got another message passed on to me with her name and phone number, saying she wanted gel nails and nail art and fine, it could be done at her house. At first I thought, she wants a treatment and I'm the one who has to call her to arrange it??? But at the end of the day she was a new client so I called. Several times. Each time the mobile wasnt even switched on it kept going straight throught to the voicemail service. I eventually left a message with my number asking her to call me back if she was still interested.
Several days went by and I didnt hear anything until a message was passed on to me yet again through my family saying the woman had actually went into my aunts work to say that I hadnt got in touch with her! So I phoned again - phone switched off again. I left another message and called back again the next morning. Same thing. So I got in touch with my aunt saying actually, yes I had tried to get in touch many times - costing me quite a bit off credit on my phone - and the phone was never even on. According to my aunt this woman is notorious for never having her phone charged up, never having credit, and never listening to her voicemail messages, however she was expecting me to turn up at her house at 7pm the following week. Quite annoyed at this point I say I need to speak to her, all she has to do is pick up a phone and ring a number and it could all be sorted in minutes, I obviously need her address, and I wanted to know exactly what it is she wants. The woman still doesnt get in touch, but I get her address passed on to me.
I turned up at the address on Tuesday night half expecting nobody to be home, but she was. She confirmed she wanted gel extensions but seemed disappointed that I dont do gel nail art, and she seemed baffled at the idea of anybody using nail polishes and paints to do nail art. She looked at me like I was an idiot. The girl in the salon she used to go to ALWAYS did gel nail art... I began to feel a bit flustered but kept myself calm by telling myself that if she had bothered to contact me or at least turned on her mobile she would have had all the information she needed before I arrived it isnt my fault I cant provide what she expected. During the treatment she mentioned she would be doing carrying and handling at work the next day and how she had joked with a friend about how it would be a shame if the nails came off. I admit I felt a bit irked that she was having the nails done the night before lugging things about at work - they were quite long tips too. I finished the nails, she tipped me cos she said they were so lovely.
Next day I get a message passed on to me saying she was really pleased with the nails.
Day after another message (still via aunt to grandad to dad to me :s) to say four of the nails have 'dropped' off. My dad was obviously getting as fed up with all these back and forward messages as I was and got in touch with my aunt to basically say ENOUGH of this, tell this woman to get in touch with Louise (thats me) directly or this will go on forever. Another message passed on to me saying yes, this lady will be ringing the next day..... and that she had now removed ALL of the remaining nails herself. I don't know whether she pulled them off or had them properly removed or what.
I still have not heard a thing from her. Obviously I dont want to be getting on bad terms with clients especially since its very early days, and also shes a friend of my aunt. On the other hand these nails have come off on wednesday or thursday and she still hasnt contacted me about it... I'm on the verge of trying to call her but keep thinking I've already wasted a lot of credit trying to call her and she isnt goin to listen to any messages I leave even on the offchance her phone is switched on.... should I be calling her?
Should I be expected to now do a full free set since she took all the remaining nails off? What sort of time limit should I have for clients to get in touch about having nails replaced? If she rang say sometime next week asking for replacement nails or for money back, should I do what she wants or put my foot down? I've put the money aside just incase.
The whole thing has been dragged out over weeks and made so awkward - am I being irritated too easily?
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