Self removing enhancements - again!

['chelle]

I know I know, this one had been done many times in the past, but it never ceases to amaze me, and perhaps its time to discuss again for the benefit of newer members.

I did a full set last week for one of the girls who works in the hairdressers whereI am based. She is a hairdresser by day, and has a part time pub job at weekends.

I noticed today that they had all gone, so I asked her what had happened to her nails, and she told me (come on, you know how it goes, lets all say it together)........"They just fell off"!!!!!!

Well, I said I was sorry to hear that, and could I have a look at her nails, and she obliged. I then explained nicely that the system I use is a keratin bonding system, which means that the product bonds to the top layers of her natural nail, and that I can see the white marks where the top layers of her natural nail have come away, because the enhancements were removed forcibly. The next words to come out of her mouth were "Well they get in my way when I'm working behind the bar and I was finding it difficult to open cans and stuff"!!

She didnt admit that she pulled them off, nor did she apologise for her attempt to infer that it was the fault of my products/workmanship/both, but we both knew where we stood and left it at that. She's a nice girl, we get on, no hard feelings whatsoever, but this goes to show that You MUST stick to your guns over this "they just fell off" issue. If you thoroughly prep, and correctly apply, your work is not going to "fall off". If in doubt, ask to see the clients natural nails, and the enhancements that fell off if possible, they will tell all.

 

[loubylou]

Too true, and if you cant tell by just looking give the nails a wipe over with scrubfresh and it will show up all the damage that the darling client has caused

 

[hayls]

One of my biggest bug bears is when the client, known for being a picker, comes back with most if not all missing and says she soaked them off! Did she heck as like?!

 

['chelle]

One of my biggest bug bears is when the client, known for being a picker, comes back with most if not all missing and says she soaked them off! Did she heck as like?!

ooh thats one I havent heard.......yet!

 

[emerald]

Oh well, when my friend pulled hers off she said some started 2 fall off so she picked the rest off, her nails where a mess and she wanted a refund to go to the local nss, good luck to her pulling them off. I told her no refund as nails dont fall off and they where fine until she pulled them off. Funny thing is i did a tan on someone today thats nails i did 6 weeks ago and she said they where the best nails shes had (she only took them off cos she broke one- they where only for special occasion). These clients really do annoy me, they must think we are stupid:lol:

 

[del3]

One of my biggest bug bears is when the client, known for being a picker, comes back with most if not all missing and says she soaked them off! Did she heck as like?!

I had a client this week with 1 nail missing....she said she'd soaked it off in water :lol::lol::lol:

 

[~Emmsybabes~]

I was doing a ladies nails last week,
After I had soaked them off, I noticed her forefinger had some trauma on it,
I asked had she banged it..she said "errmmm no"
I said "are you sure you havent knocked it, as there is some trauma to your nail plate hun"

There were no obvious signs before I soaked off,
anyway, I was like hmmm oookay...
about half an hour into her new set, she was chatting away and proceeded to tell me how she had knocked one, and put " nail glue " under to make it "ok"
:idea:...i said "this one by any chance"
and you know what ....it was :grr:

Then I went onto tell her how NOT to apply adhesive of any sort, especially with her being a hairdresser...all that water and god knows what else getting trapped under there until she comes back to me.....

One client left freshly educated lol

But I followed my instinct and the obvious sign of trauma I KNEW that something had happened to that nail,

 

[Crystaltippers]

I've just put a full set of P&W sculpts on a mum from school who is a hairdresser and "dabbles" with her own nails (acrylic). I did her a beautiful set of nails and she was most impressed. She went off to her party and then 2 1/2 weeks later she calls and asks for infills.

I book her for a few days later. When she arrives she says you're gonna hate me and wouldn't show me her nails. She had infilled them herself over the weekend inbetween booking and her appt. She had run out of the powder and went to buy another pot but couldn't get so she bought diff brand. She used old Star Nails liquid (I think this liquid had been open for about 18mths plus) and new Edge powder. The acrylic turned yellow on setting and was brittle. She had also glued down a nail that had lifted and then queried why she had a bacterial infection and tried to say my fault.

Pointed out the errors of her ways and as her "infills" were so poor they fell away on filing. She left with a much nicer set of nails than she arrived with but OMG don't you want to kill them. She has now cracked one and has "repaired" it herself again. I have tried to tell her that she is damaging her nails but because she "in the industry" (sorry when has hairdressing been the same as nails!!) she thinks she knows what she is doing.

I am hoping that she doesn't call again for her rebalance as that will be a nightmare! LOL

 

[Bagpuss]

I only get this sometimes now from new clients....my regular long standing clients know better...:lol:...I nip this one in the bud right away and don't have any problems in telling them that nails do not just fall off....they need help.

 

[hayls]

I only get this sometimes now from new clients....my regular long standing clients know better...:lol:...I nip this one in the bud right away and don't have any problems in telling them that nails do not just fall off....they need help.

I have no problem in telling my clients that nails just dont fall off either, however, I do find that a few of my regular clients sometimes let it go a good 5-6 weeks before coming for a rebalance, 2 of them get so peeved with their nails that they pick them off, even though I tell them if they continue to do so, there will come a day when I will not be able to put enhancements on as their nails are too thin!!!

Why do they never listen???? And do they think I was born yesterday trying to fob me off with 'I soaked them off myself?'.

:hug:

 

[Nail Perfection]

I had a client come back after a couple of days for me to repair a nail that had "just fell off".

After a few minutes I noticed her finger was slightly bruised. It was then that she remembered she must have fell on her night out and quess what, the nail just fell off!

I didn't charge that time but I am getting wiser by the day!

 

['chelle]

I was doing a ladies nails last week,
After I had soaked them off, I noticed her forefinger had some trauma on it,
I asked had she banged it..she said "errmmm no"
I said "are you sure you havent knocked it, as there is some trauma to your nail plate hun"

There were no obvious signs before I soaked off,
anyway, I was like hmmm oookay...
about half an hour into her new set, she was chatting away and proceeded to tell me how she had knocked one, and put " nail glue " under to make it "ok"
:idea:...i said "this one by any chance"
and you know what ....it was :grr:

Then I went onto tell her how NOT to apply adhesive of any sort, especially with her being a hairdresser...all that water and god knows what else getting trapped under there until she comes back to me.....

One client left freshly educated lol

But I followed my instinct and the obvious sign of trauma I KNEW that something had happened to that nail,

I know exactly what you mean, I had a client do more or less the same, excep the glue she has used was the epoxy-resin type stuff that they use to seal in UPVC window units as her other half is a window fitter!!!!!!!!
Believe me, that stuff was stuck fast and had to be grown and eventually cut out. I t could not be filed nor soaked or anything!

I do get a bit disheartened when clients dont look after the nails you beautfully created, but those clients are in the minority, and I think you have to de-sensitise yourself to these things, they pay their money, you provide the service, and what they do to them when they leave your salon is their business and there's not much you can do to stop it other than keep on top of the game with the self removing nail syndrome, give plenty of good, sound advice, and be nice, but be firm.

 

[Pinkies101]

I had a client this week with 1 nail missing....she said she'd soaked it off in water :lol::lol::lol:

Soaked it off in water, i love it, never knew water was that strong!!!! lol

 

[del3]

Soaked it off in water, i love it, never knew water was that strong!!!! lol

Oh it's pretty amazing stuff:lol:
It even caused the trauma that was on the nail
:lol:

 

['chelle]

Soaked it off in water, i love it, never knew water was that strong!!!! lol

And all this time I've been wasting my money on product remover!!:lol::lol:
(So why havent mine been falling off in the shower?)

 

[JessieBee]

My mum is terrible when it comes to the old "they just fell off" syndrome.

I'll do her a nice set of nails which she's really pleased with, of course free of charge, (well most of the time) and a week later I'll go round there catch a glimpse of hands and notice she hasn't got any nails left on! I then try to really nicely find out what happened, her answer "oh a couple fell off so I took the rest off!" (though she has only recently admitted that she does it). At this point I can feel myself going hot and getting angry and I try to softly inform her how much she's thinning her plate by doing this but does she listen? Noooooo lol :grr:

This is why every now and then I charge, I can't afford to keep wasting my products - yes I probably sound really tight lol

But what does get me is when you've done a free set on someone and if they lose one they'd rather pick the rest of them off rather than having to pay a few quid for you to replace it, where's the sense in that?