JackieMc
Well-Known Member
On the 10th September I bought an e-file from this Ebay seller 'nail-oasis ' previously known as 'Bodyworks UK' or something like that. My mum paid by UK cheque for me, which was cashed. Included in the cheque was the postage this seller had asked for which was £9 plus another £4 if I wanted it sent insured - I paid the extra to have it sent insured as I had just paid £155 for the e-file.
To this day I've not received it. The buyer tried to blame me for her sending it incorrectly the first time (she had asked if Dublin was in Northern Ireland, to which I told her no, it was in the Republic of Ireland), her version now is that she asked me if it could be sent the same as a package in the UK! Erm, hello???? You're the buyer, you have my full address, ask your post office!!!
So anyway, she says at her own expense she will re-send the package by Airsure. A few days go by and I ask her for the 'track & trace' number of the Airsure package and she says she didn't send it by Airsure as it would have cost over £25 (then why does she have £9 plus £4 STILL on her listings for overseas insured postage?). She says she has sent it out by 'Small Packet' and taken out extra insurance on it. She even emails me the 'Proof of Posting' receipt. I asked her for the insurance details but she say "they dont do the extra insurance sheets now its all done
on that receipt", which I thought sounded a bit dodgy, but gave her the benefit of the doubt.
The parcel was posted (eventually and almost a month after I'd sent her payment, but I won't go into how she didn't have the actual item in stock at the time...... so why is it being sold on Ebay if she doesn't have it? ) on 7th October and should have taken 3 to 5 days maximum. I've been back and forth in email querying this with her and it turns out she DIDN'T send it insured (she must have forgotten that she told me she took extra insurance on it!) and that Proof of Posting will only cover up to £28. She's told ne I will have to wait another 15 days before she can put in a claim.
I left negative feedback for her on Ebay as this has been a horrible experience and I have just received this email from her in the last few minutes...
"My intentions are not to help anyone who leaves a neg on our account thorugh no fault of our own.. We would have refunded you after the 15 day period but after you just doing that now,, Forget it..."
This is pure and simple blackmail! So - buyer beware - if you value your money and want to avoid 'blackmailers' - steer clear of this seller!!! I have written back to them and told them that I will give them a chance to retract this 'rash' statement as it is blackmail and that I will be taking them to the Small Claims Court if I don't receive either my money or the e-file, here's the reponse to that one, sounds like another threat to me.....
You have tried to make out we are thiefs in the feedback I can also take matters into my own hands on them grounds With ebay. You either remove it and then I will make sure this is sorted out or feel free to leave it and take us to the small claims court where you will find you will be fighting
against Royal Mail Not us as we have all the paperwork , Choose wisely
BWUK
Any thoughts on how best to deal with this person? I'd rather not go through the Small Claims Court, (but will if I have to) and despite what they say above, I've been told that my claim would be against them, as the vendor, for not sending the item insured when I had paid for and requested it. And that they would have to make their claim with the Royal Mail.
To this day I've not received it. The buyer tried to blame me for her sending it incorrectly the first time (she had asked if Dublin was in Northern Ireland, to which I told her no, it was in the Republic of Ireland), her version now is that she asked me if it could be sent the same as a package in the UK! Erm, hello???? You're the buyer, you have my full address, ask your post office!!!
So anyway, she says at her own expense she will re-send the package by Airsure. A few days go by and I ask her for the 'track & trace' number of the Airsure package and she says she didn't send it by Airsure as it would have cost over £25 (then why does she have £9 plus £4 STILL on her listings for overseas insured postage?). She says she has sent it out by 'Small Packet' and taken out extra insurance on it. She even emails me the 'Proof of Posting' receipt. I asked her for the insurance details but she say "they dont do the extra insurance sheets now its all done
on that receipt", which I thought sounded a bit dodgy, but gave her the benefit of the doubt.
The parcel was posted (eventually and almost a month after I'd sent her payment, but I won't go into how she didn't have the actual item in stock at the time...... so why is it being sold on Ebay if she doesn't have it? ) on 7th October and should have taken 3 to 5 days maximum. I've been back and forth in email querying this with her and it turns out she DIDN'T send it insured (she must have forgotten that she told me she took extra insurance on it!) and that Proof of Posting will only cover up to £28. She's told ne I will have to wait another 15 days before she can put in a claim.
I left negative feedback for her on Ebay as this has been a horrible experience and I have just received this email from her in the last few minutes...
"My intentions are not to help anyone who leaves a neg on our account thorugh no fault of our own.. We would have refunded you after the 15 day period but after you just doing that now,, Forget it..."
This is pure and simple blackmail! So - buyer beware - if you value your money and want to avoid 'blackmailers' - steer clear of this seller!!! I have written back to them and told them that I will give them a chance to retract this 'rash' statement as it is blackmail and that I will be taking them to the Small Claims Court if I don't receive either my money or the e-file, here's the reponse to that one, sounds like another threat to me.....
You have tried to make out we are thiefs in the feedback I can also take matters into my own hands on them grounds With ebay. You either remove it and then I will make sure this is sorted out or feel free to leave it and take us to the small claims court where you will find you will be fighting
against Royal Mail Not us as we have all the paperwork , Choose wisely
BWUK
Any thoughts on how best to deal with this person? I'd rather not go through the Small Claims Court, (but will if I have to) and despite what they say above, I've been told that my claim would be against them, as the vendor, for not sending the item insured when I had paid for and requested it. And that they would have to make their claim with the Royal Mail.
...and my proof of posting said it was automatically insured up to the value of £150.
