What a nightmare!

[Violet Star]

My god i need help before i tear my hair out :irked:

I had a client come last night for natural nail overlay Gel i followed the full procedure and they looked great. Today she is complaining BUT ive been busy today and found out my partner has been cheating on me so im very fragile and upset and also busy with bookings and this lady has rang my mobile 30 times - and im not even joking and called my house phone 15 times. Im furiously angry she started calling from 9am and still calling now. She has abruptly spoke to my mum about it and said they have all chipped off, i cant see how as i do mine all the time and this never happens.

She is demanding refund off my mum but i dont give refund because i still used products. My mum told her im not around today and i will be around tomorrow and return her call in which i will, but she still wont stop ringing.

My mum also runs a business from home and is being disturbed.

Its now come to the point i do not even want to speak to this girl, she is demanding and rude and at this time i cannot be bothered. I dont know what to do? Help? I feel like im being stalked!

 

[angel fingers]

how awful

i think its probably best to bite the bullet and make the call to her as soon as possible.

get her to come round and look at the nails and repair if neccessary.

easier to get it over and done with and move on.

 

[Zo Zo]

Call her, agree to refund her and then draw a line under it. Susan is right, as soon as possible is best :hug:

 

[deanosnana]

Call her, agree to refund her and then draw a line under it. Susan is right, as soon as possible is best :hug:

Absolutely! The sooner, the better! You will be able to breathe easier.

 

[angel fingers]

though that refund might be worth every penny just to get her off your back in your current situation. [just read your blog :hug:]

 

[Violet Star]

I don think i can deal with her today she has annoyed me so much and ill end up wanting to lose my temper. I will deal with her tommorow. She is still calling we have now had to unplug the phone because she is disturbing the whole house. I have more clients coming in the minute and im too busy to deal with her now my mum told her this but she isnt listening.

My mobile is now on silence because its now come to 35 calls from her since this post.
Arghhh

 

[AnnaNicole]

I'd just tell her to come tomoz an fit her in sort them out or soak them off an tell her to go else where an tell her to leave u alone if u sort out an appointment an she keeps calling her tell her u will call the police cos she is harrassing you and then never do her nails again lol xx

 

[Bagpuss]

In a situation like this i always try and look at things from the other side....she doesn't know you have had a terrible day....she paid for something that she isn't happy with....she cant get hold of whom she wants to speak too....she may be feeling fobbed off and ripped off.....quite rightly she is annoyed....wouldnt you be....?

I know you have had a terrible day hun but you have made this situation worse....and infuriated her more.

You could have simply rang her at the first instance....told her that you are very sorry but just received some bad news and will ring her again tomorrow to sort it out....she is only human and i am sure would have understood...instead she is left in the dark wanting answers.

Calling the police on clients !!!

 

[AnnaNicole]

I didn't read properly an forgot that she hadnt already spoke to the client. But if i spoke to a client an told them i would sort it an they kept phoning an harrassing me to the extent i needed to turn my phone off an unplug it yeah i would call the police an have her done for harassment. It doesnt make a difference to me whether she is a client or some random person who keeps phoning, cos if shes like that i wouldnt have her as a client anyway lol. x

 

[Zo Zo]

Can't you text her and say you are really, really sorry for not returning her calls and promise you will call her tomorrow to arrange a refund or a new set of nails.

Although I still think you should have phoned her and got it over and done with! You have caused yourself and the client (and your Mum) some unnecessary stress here.

 

[Kim Lawless]

You should always be as obliging after their treatment as you were before. You should speak to her straight away and give her a full refund.

If nothing else, she'll tell everyone not to go to you and you'll lose business. Get it sorted.....don't bury your head in the sand. xxx

 

[Lynne Baker]

I'd just tell her to come tomoz an fit her in sort them out or soak them off an tell her to go else where an tell her to leave u alone if u sort out an appointment an she keeps calling her tell her u will call the police cos she is harrassing you and then never do her nails again lol xx

Good. Grief.
What an unprofessional attitude. As well as being able to "do nails" it is important to be able to care for your customers, and threatening them with police action when they can't contact you is not acceptable.

Ever heard of the expression "the show must go on"? When you're in business you have to grit your teeth and get on with it, no matter how difficult your personal circumstances are at that moment. Clients don't come to you to get an inferior treatment just because you've had a spat with your boyfriend; they're generally not interested in your life. All they want is the best service possible. It's hellishly hard to compartmentalise one's life, but it is an essential skill.

 

[Violet Star]

Clients don't come to you to get an inferior treatment just because you've had a spat with your boyfriend; they're generally not interested in your life. All they want is the best service possible. It's hellishly hard to compartmentalise one's life, but it is an essential skill.

A spat? If this was a spat i would have dealt with her. But after a 5 year relationship getting cheated on is hardly a spat!

And more importantly i didnt get back to her because i was busy today and my mum told her that and told her ill be ready to talk to her tonight but she didnt listen

 

[Lynne Baker]

Getting cheated on is a sad business, but it cannot interfere with your work.

You already said up there ^^^^ that you'll probably lose your temper with her so you'll speak to her tomorrow. I know this sounds harsh but you've got to put your personal life to one side when you're dealing with clients. That said, it's probably better that you don't talk to her if you're going to be rude to her!

 

[Zo Zo]

A spat? If this was a spat i would have dealt with her. But after a 5 year relationship getting cheated on is hardly a spat!

And more importantly i didnt get back to her because i was busy today and my mum told her that and told her ill be ready to talk to her tonight but she didnt listen

You weren't too busy to be on and off here all day though. Seriously, you should have called her. It may not be what you want to hear but you should have called her and appealed to her better nature and sorted it.

 

[AnnaNicole]

I didnt mean it as blunt as i said it. If i told her id sort them and of course i would apologise say id do them again or i can soak them off an she go to someone else if she prefers an she can have her money back thats what i would do. If she kept hassling me even after i have told her id sort it surely none of you would jus keep answering the calls till all hours i would tell her to please stop ringing as this is my time an she might be losing me new clients cos i have to turn my phone off ect. So the only thing i could do or say is that i would phone the police if she doesn't leave me be cos ive said id sort it ect x

 

[champagne]

I always advise my clients to call me asap if they have any problems.....I would then make sure I put it right straight away, even if I didnt think it was that bad.....

In my opinion, it is totally unprofessional to not call a client back that has rung to complain..You should have made this a priority...and fitted her in asap....

It doesnt matter what sort of day or even life you have had.....if you want the business you cannot afford this kind of situation....

1 person not happy = 10 people told, bad news travels alot quicker than good !!!!

You will always get an odd client who is not happy......aftercare really counts, if they know you care you are halfway there to having a client for life...

As a client I would be fuming if I had to ring twice to complain, let alone 30 odd times, you should have sorted this right away!

 

[Lady_Nightshade]

Well two things really..

I was in a relationship six years, married four years when I found out he was cheating my world fell apart.. its hard to cope with tbh, I know people say the show must go on but when your in that situation it does really feel like the end of the world. So imo sympathy is due to you because of that.

On the other hand, perhaps it would have been wise just to have dropped a very quick call/reply to say I cant talk now but I promise to call you tomorrow.
When I found out my marrage was over I stayed in bed for two days but I still phoned work to say what was going on... although I kinda sobbed it down the phone.

But at the end of the day what is done is done and its no use people berating the poor woman for whats happened, maybe she didnt act in the best way BUT given the shock shes had then maybe we could just let her have this one moment.

Im sure that the op will phone the client, and sort out the issue for her. Maybe (imo) give her a free hand/arm massage for the trouble shes had?

This isnt aimed at anyone tbh I just felt I had to post my comment.

Chin up love, life goes on, clients can be appeased (although 35 calls regarding cracked nails imo is a bit ott but thats just imo)

:hug:

 

[Lynne Baker]

I couldn't agree more, Champagne.
We all make mistakes but it is the way that those mistakes are dealt with that marks out the true professional.

 

[Chameleon]

I think this thread has been blown out of all proportion,for christ sakes call the client deal with it,draw a line from it and move on.:!:

You have been given good advice violet it is up to you take it or not,but then you suffer the consequences.

Put your personal life aside,and deal with the business,you may think that is harsh but in a few months time you will look at it and hopefully learn something from this....