ProperPrincess
Well-Known Member
Get comfortable!!!
Ok so me and tina ballerina caught up yesterday and we were discussing a client I did eyelashes on and we both wondering what you guys think and would have done so here goes.....
My Eyelashes are 60 pounds... But to drum up customers I had an offer of 40.
I get a call from a lady who found me on gumtree. She was nervous and said she was particular. I wasnt fazed. Im confident in what I have been doing. I spent 40 mins explaining the procedure and types of looks achieveable and how to care for them during her holiday that she was going on 2 days after application. She also booked Minx toe nails. So She gets Semi Perm Eyelashes and Minx for 55. BARGAIN I THINK LOL. She actually asked me what if she doesnt like them. I say you will love them i promise. If they were horrific of course i wouldnt charge u.
So I go to her house 6 miles away... patch test her two days before intended application.... No problems so eyelashes will go ahead in 2 days. We discuss
Now this is so complicated and mad im going to have to type it like this
I arrive at 11. Shes up on my bed by 10 past.
She asks me to tint her eyelashes, i say she doesnt need it...I do it anyway.
I apply a full set of lashes in 1.5 hrs. She looks at them...she says they arent even. THEY WERE. She asks me how many lashes are on each eye. I say about 60-70....OH MY GOD. Huge mistake
She said she couldnt walk about with an uneven number of lashes. She asks me to count them. She tells me she has ocd for which she is taking medication but was too embarrassed to declare this on my consult form.
Anyway... I cant count them. But you must or take them off as I wont be able to go on holiday like this.
Im diabetic, unsulin dependent, she knew this as it had come up in conversation at her patch test. So time is now ticking on and im feeling bad! I need food and insulin.
So I TRY and count them... She gets flustered...Ive made her perfect extensions look complete mess at this point messing with them. I tell her i think its best i remove them. At this point its 3 o clock. She agrees. I start to take them off and she says no its ok i want to keep them. So i try and remove the remover off the lashes on one half of an eye id started to remove...no chance, the damage was done. so i have to take them off, clean and prime and start again.
I show her... she asks me how many...I say 62. Ok I shouldnt have lied but I was supposed to be taking my little boy out, he was sat with his nan waiting for me, after i told him id be home 2.30. She didnt like the outer lashes...wanted bigger ones....no lashes left to fill so i remove six outer eye lashes from each eye, clean prime and re apply thick long c curls. her lashes were too small for i told her but she insisted....id given up at this point
Shes happy...well kind of.
Now i get oh i cant wait for my minx.... UH NO. ITS HALF 5. So I say im sorry i have already let my little boy down and i have no childcare for this evening im afraid.
So she gives me the measly 40 quid for 6 hours work. I drive home in rush hr traffic.
Next day...I get a phone call. can i come and change the outer lashes to what they originally were...the long ones touch her sunglasses for her holiday and look a bit low....drooping i expect. I SAID NO. Well I said I cant come to you now i have another client which i did but a friend on discount.
So she came to me....i fixed them. They looked a mess. She admitted she had been playing with them. Took me another 1.5 hrs.
She leaves and says thank you.
That client made me 40 pounds....
She returns from her hols on saturday... I hope she doesnt ask for an infill...cos I can see me being fully booked till 2045. arghh.
Now what do you think, what would you have done, how would you have handled it, would you treat this client again!
GOSH THAT WAS LONG.
Ok so me and tina ballerina caught up yesterday and we were discussing a client I did eyelashes on and we both wondering what you guys think and would have done so here goes.....
My Eyelashes are 60 pounds... But to drum up customers I had an offer of 40.
I get a call from a lady who found me on gumtree. She was nervous and said she was particular. I wasnt fazed. Im confident in what I have been doing. I spent 40 mins explaining the procedure and types of looks achieveable and how to care for them during her holiday that she was going on 2 days after application. She also booked Minx toe nails. So She gets Semi Perm Eyelashes and Minx for 55. BARGAIN I THINK LOL. She actually asked me what if she doesnt like them. I say you will love them i promise. If they were horrific of course i wouldnt charge u.
So I go to her house 6 miles away... patch test her two days before intended application.... No problems so eyelashes will go ahead in 2 days. We discuss
Now this is so complicated and mad im going to have to type it like this
I arrive at 11. Shes up on my bed by 10 past.
She asks me to tint her eyelashes, i say she doesnt need it...I do it anyway.
I apply a full set of lashes in 1.5 hrs. She looks at them...she says they arent even. THEY WERE. She asks me how many lashes are on each eye. I say about 60-70....OH MY GOD. Huge mistake
She said she couldnt walk about with an uneven number of lashes. She asks me to count them. She tells me she has ocd for which she is taking medication but was too embarrassed to declare this on my consult form.
Anyway... I cant count them. But you must or take them off as I wont be able to go on holiday like this.
Im diabetic, unsulin dependent, she knew this as it had come up in conversation at her patch test. So time is now ticking on and im feeling bad! I need food and insulin.
So I TRY and count them... She gets flustered...Ive made her perfect extensions look complete mess at this point messing with them. I tell her i think its best i remove them. At this point its 3 o clock. She agrees. I start to take them off and she says no its ok i want to keep them. So i try and remove the remover off the lashes on one half of an eye id started to remove...no chance, the damage was done. so i have to take them off, clean and prime and start again.
I show her... she asks me how many...I say 62. Ok I shouldnt have lied but I was supposed to be taking my little boy out, he was sat with his nan waiting for me, after i told him id be home 2.30. She didnt like the outer lashes...wanted bigger ones....no lashes left to fill so i remove six outer eye lashes from each eye, clean prime and re apply thick long c curls. her lashes were too small for i told her but she insisted....id given up at this point
Shes happy...well kind of.
Now i get oh i cant wait for my minx.... UH NO. ITS HALF 5. So I say im sorry i have already let my little boy down and i have no childcare for this evening im afraid.
So she gives me the measly 40 quid for 6 hours work. I drive home in rush hr traffic.
Next day...I get a phone call. can i come and change the outer lashes to what they originally were...the long ones touch her sunglasses for her holiday and look a bit low....drooping i expect. I SAID NO. Well I said I cant come to you now i have another client which i did but a friend on discount.
So she came to me....i fixed them. They looked a mess. She admitted she had been playing with them. Took me another 1.5 hrs.
She leaves and says thank you.
That client made me 40 pounds....
She returns from her hols on saturday... I hope she doesnt ask for an infill...cos I can see me being fully booked till 2045. arghh.
Now what do you think, what would you have done, how would you have handled it, would you treat this client again!
GOSH THAT WAS LONG.
