Deborino
Member
Hi, I recently 'took up residence' in a well established Hair salon offering natural nail services. A lady who is a valued client to the salon has had quite a few manicures now (she actually comes in so often for a blow dry that she receives most of her cuts and colours free of charge)
Anyway, she always has the first appointment on a Friday morning for her hair then has her nails manicured. Before Xmas I dashed off after dropping the children at school and arrived at the salon to find that she has totally forgotten about her nails and couldn't had them done because her 'driver' was already on his way. I wasn't too pleased and certainly didn't show it but nearly wet myself when an old man turned up in a very old car (I was expecting a Parker type man to arrive in a Rolls Royce after she had referred to him as a driver)
She has had her nails done a couple more times since then andI turned up Friday morning again to find that once again she couldn't have her nails done. I was quite fed up as this was the 2nd time she had done this and I had a big gap before my next client.
When her hair was finished she said she wanted to speak to me. I smiled and pretended it didn't matter as she launched into long drawn out explanation as to why she didn;t have time to stay. Then she said I still want to PAY you and put the money on my desk.
What would you do (she is booked in for this Fri). If she does turn up would you do them free of charge as she at least had the decentcy to acknowledge she had me making an unecessary journey. Or would you just charge her as normal and not mention it again. Thanks sorry if drawn out
Anyway, she always has the first appointment on a Friday morning for her hair then has her nails manicured. Before Xmas I dashed off after dropping the children at school and arrived at the salon to find that she has totally forgotten about her nails and couldn't had them done because her 'driver' was already on his way. I wasn't too pleased and certainly didn't show it but nearly wet myself when an old man turned up in a very old car (I was expecting a Parker type man to arrive in a Rolls Royce after she had referred to him as a driver)
She has had her nails done a couple more times since then andI turned up Friday morning again to find that once again she couldn't have her nails done. I was quite fed up as this was the 2nd time she had done this and I had a big gap before my next client.
When her hair was finished she said she wanted to speak to me. I smiled and pretended it didn't matter as she launched into long drawn out explanation as to why she didn;t have time to stay. Then she said I still want to PAY you and put the money on my desk.
What would you do (she is booked in for this Fri). If she does turn up would you do them free of charge as she at least had the decentcy to acknowledge she had me making an unecessary journey. Or would you just charge her as normal and not mention it again. Thanks sorry if drawn out