I had such a difficult collaboration with them! First I ordered European hair for 2 sets and was fine. On the next order they charged me more than they told me on the phone when I made the payment. For Platinum blonde they said, but was no platinum there. They didn't wanted to give me the money back and were really nasty with me on the phone, like I had no right. Finally they said that they will charge me 20% less on my next order. So I ordered again, but this time they sent me rubbish hair. which tangled in my client's head and was a big mess. I lost even more money because of them and almost lost a 3 year old client. After that they didn't wanted to change the hair, they just said that it wass my fault that I didn't prepared the hair correctly! I see on this forum that everyone is saying just good things about them, I don't know. But they treated me in a very bad way. I am looking now for a good russian hair supplier. Does anyone know something apart from hair Port by Valentine which I just asked for samples and I see here that she has just good reviews. Cheers xxx
I was appalled at how aggressive they were on the phone to me. I needed a very specific shade of blonde, decided to phone them up to find out if they stocked it, and instead of trying to help me, they barked at me, asking where I normally get my hair from as if that had anything to do with my inquiry. When I said it depended on how much the client wanted to spend and that some clients don't have much money to spare, they started being abusive.
They gave me a quote and I told them I'd have to ask my client whether she was willing to pay that amount of money, and without even listening they started telling me how my client couldn't buy hair from them because they weren't 'open to the public'. This logic is something only they themselves understand. :irked:
They will never get my business, not with this attitude. I don't expect people to be nice, but I do expect them to be professional.
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