vicky
Southern Geek
Its my day off today and my parnter has just phoned me to say a client has just popped in to the shop to say she wants her nails soaking off tomorrow. Whilst saying this she added that she has just come back from Oz where she had a full set done and was told by the tech out there that she had a infection on every finger..! She was informed that the acrylic had lifted and water had gone undernieth. She went on to say that she wasnt happy at all and she paid good money for her nails and that i should soak off this new set free of charge. My partner looked at her nails and there is no sign of any green stain left on any of the nails, this has stumped me, i thought if her fingers were has bad as she said then there would be something on her nails.
Here is where i need help, when i took over from the nail tech i re'balance her nails ( never 2 weeks always over 6) i then asked how much the other tech charged her and she said 10.00 pounds ( she got me there) so she only paid 10 pounds for a 6 week re-balance. She would never make 2/3 week appointments and then come in and say she only had 30 minutes, i cant do infills in 30 mins let alone re-balance. on her last appointment with me she said that she had lost 4 nails and it was my work so me being stupid did a full set free of charge. went on my hols and she came back in for a infill which my neice had done for only 10 pounds (pound sign broke), there was no sign then of any green on the nails.
I really dont know what to do, i dont want to do it for nothing as i know i have done nothing wrong. I hate confrontsation with clients, i know my work is good and im a clean tech....!
Here is where i need help, when i took over from the nail tech i re'balance her nails ( never 2 weeks always over 6) i then asked how much the other tech charged her and she said 10.00 pounds ( she got me there) so she only paid 10 pounds for a 6 week re-balance. She would never make 2/3 week appointments and then come in and say she only had 30 minutes, i cant do infills in 30 mins let alone re-balance. on her last appointment with me she said that she had lost 4 nails and it was my work so me being stupid did a full set free of charge. went on my hols and she came back in for a infill which my neice had done for only 10 pounds (pound sign broke), there was no sign then of any green on the nails.
I really dont know what to do, i dont want to do it for nothing as i know i have done nothing wrong. I hate confrontsation with clients, i know my work is good and im a clean tech....!