SmileNails
Well-Known Member
Ok so I use eBay regularly.... Had very few problems, any of which has been raised straight away and resolved with no problems.
But just been on tonight and someone has opened a case against me, requesting a full refund for an item not received. I keep all reciepts from post office, but after a while I do bin them. There in lies the problem - I sold the item on the 18th nov - yet it's taken the buyer 6wks to contact me! They said they've emailed me before - they haven't!
I'm an honest seller and will grudge giving a refund when I know iv sent it - but after 6wks, chances r I won't know where reciept is.
Any ideas of what to do?? Iv replied asking why it's taken so long for them to contact me.
But just been on tonight and someone has opened a case against me, requesting a full refund for an item not received. I keep all reciepts from post office, but after a while I do bin them. There in lies the problem - I sold the item on the 18th nov - yet it's taken the buyer 6wks to contact me! They said they've emailed me before - they haven't!
I'm an honest seller and will grudge giving a refund when I know iv sent it - but after 6wks, chances r I won't know where reciept is.
Any ideas of what to do?? Iv replied asking why it's taken so long for them to contact me.