Hiya All,
I have just had my first experience of a NSS Set of nails. My neighbour told me a while ago that she was really happy with them, she wouldn't be knocking my door to have silk nails, she never broke one, yada yada yada.
Tonight she knock my door saying she had broke a nail yesterday and she had noticed recently that her nails were sore. She had been wearing "acrylics" from this particular salon, without a break, since May 05. She never has infills, they always remove and apply a new set, this is £19.99, and also includes a nifty little design and 2 gems on each finger!!!
She asked me to remove the acrylics, which took forever, they were soooo thick, I showed her my silk nails and she couldn;t believe that they were so thin and natural looking.
Underneath the acrylic was the worst set of natural nails I have ever seen, I will try and explain what happened.
When I was soaking them in acetone I kept taking them out and checking the progress, one thumb had no acrylic on one side and loads on another, you could quite clearly see where they had filed a 'v' into in to repair it. She was not aware of ever having a repair and says this set has been on 6 weeks.
I carried on removing the layers of acrylic and then found her natural thumb nails were as long as the acrylic, no tips!! She was not aware that she did not have a tip on either. This also means that when she thought she as having a new set on she actually wasn't getting that as her free edge was about half an inch long on her thumbs. Her other nails were much longer than you would expect for 6 weeks growth too.Her thumb nails were so thick I couldn't cut them with clippers, I had to file them (her natural nails), they were dirty and yellow looking, very stained.
Once removed there was loads on dints, grooves and where the 'v' had been on the thumb was a 'v' in the natural nail too. I actually came on here while she was here and read a few posts to her so she could see for herself that I was not making it up.
She sat there nodding when I said things like holding hand in front of a light, no insurance, unlabelled products etc etc. She says there is a sign up saying "please make sure you are happy with you nails before you leave as we can not be held responsible............"
I buffed them lightly and applied a layer of clear polish and some cuticle oil and she has booked in for a manicure next week. The nail she broke looks awful, her nail bed is puffing out from under the free edge, I have made her aware of keeping it clean and not poking it into things she shouldn't. I didn't touch that nail at all and put a little dipr on it to protect it from the acetone.
I am fairly new to the nail industry, I recently qualified but had been doing my own nails for about 2-3 years previous. I can honestly say hers have to be the worst I have seen.
She has promised me she wont be going back there and she has also said she will call her friend who normally goes with her and tell her not to go there either. I think that means I have gained another 2 customers tonight.