I had a 20 year old girl walk in for an eyebrow wax today. She said only wanted a quick tidy and due to other bookings that's all I had time to do anyway. I tidied them up and then client said " i like them but wanted them alot thinner" I explained she had only asked for a quick tidy not a re shape and that I had made it clear when she walked in that I had a client due soon after.
We agreed that she would come back tomorrow. As I was getting treatment room ready for the next client, a woman just walked in! I asked if I could help and she said said you just did my daughters eyebrows and she hates them, they look awful and I could have done better myself. I pointed out that her daughter seemed genuinely pleased when she left and had in fact agreed to return tomorrow for a longer appointment and I explained to the mother exactly what had been said. The mother just kept having a go at me at I asked her to keep her voice down and let me speak. She then moaned about having to drive the girl over again etc etc, the girl is 20 years old and lives in easy walking distance !
I really didn't like the way the mother walked all the way through my salon and into the treatment room where I could have been with client and then went on to be so rude!
So, wise geeks, do I do what I want to do which is refund and dismiss or do I reshape for her and still get rid ?I get the feeling nothing would be good enough and tbh i just don't want troublemakers and I got the feeling they were exactly that. She had slated another salon not too far from mine as soon as she sat down.
Any advice much appreciated.
We agreed that she would come back tomorrow. As I was getting treatment room ready for the next client, a woman just walked in! I asked if I could help and she said said you just did my daughters eyebrows and she hates them, they look awful and I could have done better myself. I pointed out that her daughter seemed genuinely pleased when she left and had in fact agreed to return tomorrow for a longer appointment and I explained to the mother exactly what had been said. The mother just kept having a go at me at I asked her to keep her voice down and let me speak. She then moaned about having to drive the girl over again etc etc, the girl is 20 years old and lives in easy walking distance !
I really didn't like the way the mother walked all the way through my salon and into the treatment room where I could have been with client and then went on to be so rude!
So, wise geeks, do I do what I want to do which is refund and dismiss or do I reshape for her and still get rid ?I get the feeling nothing would be good enough and tbh i just don't want troublemakers and I got the feeling they were exactly that. She had slated another salon not too far from mine as soon as she sat down.
Any advice much appreciated.