Sarah22
Well-Known Member
Oh guys, one of my clients is driving me crazy!!
She comes in occasionally to have her nails done, and opts for gel polish. I do it for her, give her all of her aftercare advice, and on she goes.
She's had her current set on for 3 weeks now, and is booked in for a fortnights time to have a soak off and re-application.
She openly admits that she doesn't follow her aftercare advice, and is now commenting on my facebook page for my business and on my personal status updates, to let me know when her nails are coming off. I'm SO embarrassed as I have a lot of clients on both pages... I've tried to respond light heartedly with responses along the lines of "oh dear, had you been following all of your aftercare?" Etc. She's a lovely lady, but has one of those personalities where she's better qualified and more knowledgable than anybody in their qualified field...
Tonight, I put together an album on my facebook page with photos of nails from clients who are coming in for their soak offs and reapplications, all with perfect nails apart from the growth... I thought that this would let her, and other clients, see what can be achieved when you follow your aftercare perfectly. However, she even commented on that to say that she lost one nail through her own fault, and that a further 5 have just "fallen off"...
I'm ready to pull my hair out!!! I've tried to respond politely that nails just don't "fall off", but she's really not getting it...
Do any of you guys have a similar client and have any advice you could share on how to make her understand?! Xx
She comes in occasionally to have her nails done, and opts for gel polish. I do it for her, give her all of her aftercare advice, and on she goes.
She's had her current set on for 3 weeks now, and is booked in for a fortnights time to have a soak off and re-application.
She openly admits that she doesn't follow her aftercare advice, and is now commenting on my facebook page for my business and on my personal status updates, to let me know when her nails are coming off. I'm SO embarrassed as I have a lot of clients on both pages... I've tried to respond light heartedly with responses along the lines of "oh dear, had you been following all of your aftercare?" Etc. She's a lovely lady, but has one of those personalities where she's better qualified and more knowledgable than anybody in their qualified field...
Tonight, I put together an album on my facebook page with photos of nails from clients who are coming in for their soak offs and reapplications, all with perfect nails apart from the growth... I thought that this would let her, and other clients, see what can be achieved when you follow your aftercare perfectly. However, she even commented on that to say that she lost one nail through her own fault, and that a further 5 have just "fallen off"...
I'm ready to pull my hair out!!! I've tried to respond politely that nails just don't "fall off", but she's really not getting it...
Do any of you guys have a similar client and have any advice you could share on how to make her understand?! Xx
Last edited: