Hi guys - it's SO hard to read your posts about turning people away and losing business - I really feel for you guys.
It is quite obvious that CND underestimated Shellac's success. This is unprecedented, not just in the nail industry, but in the entire beauty industry. Never has a set of features and benefits grabbed the attentions of so many professionals - worldwide.
Base and Top Coat have suffered the most, so here's the latest scoop for you straight from the horse's mouth:
CND are taking steps to expedite getting product to you. Here are a few changes that have been made:
Adjusted production to increase base and top coat manufacturing by 10X the original plan.
Arranged for air shipment of lamps to their warehouse to shorten delivery time by 6 weeks.
Streamlined outer packaging to speed turnaround time from 8 weeks to 2 weeks.
CND hope this helps to explain the current situation and some of the things they are doing to get the product out to you as soon as possible.
Having spoken directly with CND last week, I can tell you that they are feeling your frustration and want to thank you all for your continued patience.
Obviously, for those of you in the UK, Sweet Squared is in the middle of all this too. So hold tight, do what you can to service your customers.
I'm looking forward to Shellac falling from the skies. A deserving solution to an outstanding innovation that has truly delivered the holy grail of nail technology.
xxx